An expert SAP Concur team, as an extension of yours
After go-live, SAP Concur needs day-to-day administration: new employees, policy changes, regulatory developments and quarterly solution updates. Bratsi's managed services handle this administration and support, with certified consultants who know your configuration.
Let's talk about your SAP Concur supportWhen should you choose managed services?
Your SAP Concur administrator works alone, is absent or is moving to another role
Your team lacks time to handle requests and changes
SAP Concur updates are piling up without being analyzed
You want to retain control of your configuration after the implementation partner leaves
What we take care of
Functional support: handling administrator and key user requests, incident analysis, liaison with SAP Concur support
Day-to-day administration: users, roles and permissions, approval workflows, lists and master data
Configuration changes: new policies, expense types, audit rules, allowance rates, new countries or entities
SAP Concur updates: analysis of new features published by SAP Concur, impact on your configuration, activation of useful features
Integrations: monitoring and correction of ERP, HRIS and card feeds
Reporting: maintenance and creation of Concur Intelligence reports
Governance: request tracking, regular review meetings, continuous improvement roadmap
How it works
A monthly package in hours or days, adjusted to your volume of requests
A single point of contact and response times defined in the contract
Monthly or quarterly review meetings
Support in French and English
Frequently asked questions
Can you take over support for an SAP Concur setup you did not deploy?
Yes. We start with an audit of your configuration to document it and identify areas requiring attention, then we take over. Audit and optimization
How does this differ from SAP Concur support?
SAP Concur support handles issues with the solution itself. Our managed services cover your configuration, changes and day-to-day administration. We liaise with SAP Concur support when necessary.